Return Eligibility
We support a long-term free return service for all products. Customers can apply for return applications for unused, unopened, and intact products that remain in original condition and packaging. Return applications are acceptable within our official return cycle to ensure customers have sufficient time to inspect products and make decisions.
Return Process
Customers who need to return goods shall submit a return request through the official contact channel on the website’s Contact page. After our team reviews and approves the application, we will provide official return instructions and return address information. Customers only need to return the goods in accordance with the specifications, and we will complete the subsequent verification process efficiently.
Refund Rules
After we receive and verify the returned products are intact and compliant with return standards, we will initiate the official refund process. The refund will be returned to the customer’s original payment account within the official refund cycle. All qualified returns do not involve additional handling fees, ensuring customers’ shopping rights and interests are fully protected.
Non-Returnable Situations
Products with artificial damage, used traces, missing original packaging or accessories, and non-physical damaged products caused by personal subjective reasons do not support return applications. We reserve the right of final judgment for product return qualification verification.
